FAQs

How can I contact Down To Earth General Store LLC?

You can contact us at info@downtoearthgeneralstorellc.com

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payments do you accept?

We accept all major cards(VISA, Mastercard, AMEX) and Paypal payments.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our website are tax-free in US dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related custom fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details, please contact your local customs office.